This policy describes the terms on which booking amounts and part-payments made towards AYORA plots and farmland units may be cancelled or refunded, subject to the definitive application form and Agreement to Sell executed by the customer.
1. Expression of Interest & Token Amount
A token amount is collected to block a specific plot. If the customer chooses to cancel within seven (7) calendar days of paying the token and before executing the application form, the token amount is refundable after deducting reasonable administrative charges.
2. Booking Amount
- Cancellations after execution of the application form will attract a deduction of the booking amount and any statutory levies already incurred (GST, stamp duty, registration costs) as per the agreement.
- Any refund payable will be processed within 30–60 working days of AYORA reselling the plot to another customer.
3. Non-Refundable Charges
Statutory dues, PLC charges, legal fees and any registered payments made to government authorities are non-refundable.
4. Mode of Refund
Refunds are processed only via NEFT/RTGS to the customer's originating bank account on record. Cash refunds are not permitted.
5. Cancellations Initiated by AYORA
Where a booking is cancelled due to non-payment of instalments as per the agreed schedule or non-completion of KYC, cancellation terms will be governed by the executed application form.
6. Grievance
For any refund-related concerns, write to marketing@ayoragroup.com or call +91 6363758738. Every request is acknowledged within two business days.